Cart is empty Express Shipping Policy
We keep shipping simple. Every CUSTOM HOME SOCKS order is sent with tracked delivery at no extra shipping charge. We normally prepare orders within 1–2 working days and aim to get them to you without unnecessary delay.
What you can expect
We want the delivery side of an order to be straightforward. Shipping is free, orders are normally prepared within 1–2 working days, and dispatched orders are sent using a tracked service.
- Free shipping is included with every eligible order.
- Orders are normally prepared within 1–2 working days.
- UK delivery usually takes 2–5 working days after dispatch.
- Tracking information is provided when available for the shipment.
When your order leaves us
We normally process orders on working days. Most orders are prepared for dispatch within 1–2 working days after the order has been confirmed.
Working days are Monday to Friday, excluding UK public holidays. Orders received outside normal working periods are processed on the next available working day.
If an order needs additional checking before dispatch, preparation may take a little longer. If this happens, we will use the contact details supplied with the order where a customer update is needed.
A simple delivery timeline
The following timings are our normal working estimates rather than a guaranteed delivery appointment.
Free shipping
We currently offer free shipping on our orders. There is no separate delivery charge added simply because an order needs to be shipped.
Following your parcel
Orders are dispatched using a tracked shipping service. Tracking details may become active after the parcel has been accepted and scanned by the delivery provider.
It is normal for tracking information to take a short period to update after dispatch. A tracking record does not always show movement immediately after the parcel leaves us.
If tracking has not updated for several working days, we can review the order and provide the information available to us.
Estimated delivery periods
| Stage | Normal timing | What it means |
|---|---|---|
| Order received | Same working day where possible | The order is recorded and prepared for the next fulfilment step. |
| Order preparation | 1–2 working days | Products are checked and prepared for dispatch. |
| UK delivery | 2–5 working days after dispatch | The parcel is transported through the selected tracked delivery service. |
| Unexpected delay | Additional working days may apply | Delays can occasionally occur after dispatch due to circumstances outside our direct control. |
Before an order is dispatched
Please check the delivery details entered during checkout before completing an order. We use the information supplied with the order when preparing the shipment.
If you notice an error, please contact us as soon as possible. Changes may not be possible once an order has entered the dispatch process.
Where incorrect or incomplete delivery information causes a delay, additional delivery arrangements may need to be considered on a case-by-case basis.
If nobody is available
If a delivery cannot be completed because nobody is available to receive it, the delivery provider may leave instructions for a further delivery attempt, collection or another available option.
The exact procedure depends on the delivery provider and the circumstances of the shipment.
We recommend following the tracking instructions provided for the parcel before contacting us about a missed delivery.
When delivery takes longer
Our usual UK delivery estimate is 2–5 working days after dispatch. This is an estimate rather than a fixed appointment.
Delivery may occasionally take longer because of high parcel volumes, operational issues, severe weather, transport disruption, public holidays or other circumstances outside our direct control.
If the expected delivery period has passed, we can review the available tracking information and help determine the next appropriate step. We will use the information available from the delivery service when assessing the situation.
If something is not right
Please contact us as soon as reasonably possible if an order arrives damaged, appears incomplete or does not match the order details.
For delivery-related concerns, please provide the order details and a clear description of the issue. We may ask for reasonable supporting information so that we can understand what happened and decide the appropriate next step.
Delivery-related issues are reviewed individually rather than being handled automatically in the same way in every situation.
First return or exchange shipping
We keep the first return or exchange as straightforward as possible. The shipping cost connected with the first return or exchange is covered by us.
A second or subsequent return or exchange is not automatically entitled to free shipping. We will consider the circumstances of the request and confirm the applicable arrangement before proceeding.
Return arrangements
Once a return or exchange has been agreed, the relevant shipping arrangement will be explained before the item is sent.
Returned items should be sent within the period communicated for the relevant return or exchange. If an agreed return is not sent within that period, we may need to review the arrangement again.
Unless otherwise agreed, return-related arrangements should normally be completed within 14 days of the return being approved.
Things outside our control
We cannot directly control the operation of a third-party delivery provider once a parcel has been handed over for transport.
- Delivery estimates are not guaranteed appointment times.
- Tracking updates may occasionally be delayed.
- Transport or operational disruption may extend delivery times.
- Events outside our reasonable control may affect normal delivery.
A practical note about delivery estimates
The delivery periods shown in this policy are our normal working estimates. They are provided to give customers a realistic idea of when an order should arrive and should not be treated as a guaranteed delivery appointment.
Once an order has been handed to a delivery provider, parts of the delivery process are outside our direct control. We are therefore not responsible for delays caused solely by events or operational circumstances that we could not reasonably prevent or control.
This does not remove or limit any rights that customers may have under applicable consumer law. Where a delivery issue occurs, we will look at the circumstances and work with the customer toward a reasonable resolution.
Free shipping does not mean that every delivery event can be guaranteed to arrive on a particular day or at a particular time. Tracking information and the delivery provider’s available instructions should be used when following a parcel.
About the business
CUSTOM HOME SOCKS is operated by the company shown below. These details are provided for order and customer service purposes.
Keeping things clear
We may update this policy when our delivery arrangements, shipping services or return procedures change.
If a change affects an order that has already been placed, the arrangements applicable to that order will be considered based on the information provided at the time of purchase and the circumstances of the order.
The shipping information on this page is intended to give customers a clear understanding of our normal delivery and return arrangements before ordering.
Simple shipping, without the extra cost.
Every eligible CUSTOM HOME SOCKS order includes free tracked shipping. We normally prepare orders within 1–2 working days, with UK delivery usually taking 2–5 working days after dispatch. The first eligible return or exchange also includes shipping at no extra cost, while later requests are considered according to the circumstances.