Cart is empty Privacy Policy
CUSTOM HOME SOCKS is operated by CUSTOM HOME SOLUTIONS LTD. We provide everyday comfort socks for men and women through our online store. This Privacy Policy explains how we collect, use, store and manage information when you browse our website, place an order, contact us or receive an order from us.
CUSTOM HOME SOCKS is operated by CUSTOM HOME SOLUTIONS LTD. The website provides information about our everyday socks collection, including men’s and women’s crew, ankle and sport styles, online ordering and tracked delivery options. When you choose to place an order or contact us, we use the information provided to process your request, arrange fulfilment and provide appropriate customer support. We aim to keep our privacy information clear, practical and easy to understand.
Who we are
CUSTOM HOME SOLUTIONS LTD is responsible for the information collected through the CUSTOM HOME SOCKS website and related customer communications.
Information we use
We collect only information that is reasonably connected with operating our online store, processing orders and communicating with customers.
- Name and contact details provided when placing an order.
- Delivery address and order fulfilment information.
- Order details, selected products, quantities and transaction information.
- Email correspondence and other information included in customer enquiries.
- Basic website and technical information required for reliable website operation.
We do not request information that is unnecessary for the purposes described in this policy.
Why we use information
Information is used for specific operational purposes. We do not use customer information for unrelated purposes.
| Purpose | Information involved | Usual processing period |
|---|---|---|
| Order processing | Name, contact details, delivery information and order details. | From order placement until fulfilment is completed, then retained as described below. |
| Payment administration | Order and transaction information required to confirm an order. | For the transaction period and the applicable record-retention period. |
| Delivery | Recipient name, delivery address and order reference. | Until delivery is completed, with delivery records retained for up to 12 months afterwards. |
| Customer enquiries | Name, email address, telephone number and message content where supplied. | Up to 12 months after the last communication, unless a longer period is reasonably required for the enquiry. |
| Website operation | Limited technical information required to maintain website reliability and security. | Normally up to 12 months, unless a shorter period applies. |
How we process information
We process information only where there is an appropriate basis for doing so. Depending on the circumstances, this may include processing information to fulfil an order, meet a legal requirement, respond to a customer request, or support the ordinary operation of our website and business.
Order-related information
Information required to accept, prepare and fulfil an order is used for the relevant order and related customer service.
Required records
Certain business and transaction records may need to be retained for a defined period where applicable record-keeping requirements apply.
Online orders
When an order is placed, information necessary to identify the order, arrange fulfilment and communicate relevant order information may be processed.
Payment information is handled through the payment services used for the online checkout process. We do not use payment information for unrelated purposes.
Where a payment service provider or other operational supplier is involved, only information reasonably required for the relevant service is provided.
Tracked delivery
CUSTOM HOME SOCKS provides tracked shipping for orders. Delivery information is used to prepare the shipment, identify the recipient, provide the relevant delivery service and respond to delivery enquiries.
Delivery-related information is normally retained for up to 12 months after fulfilment. Where an order record must be retained for a longer applicable record-keeping period, the relevant order information may remain stored for that period.
Service providers
We may provide limited information to organisations that help us operate the online store and fulfil customer orders.
- Payment service providers for processing and confirming transactions.
- Delivery and logistics providers for dispatch and tracked delivery.
- Website, hosting and technical service providers where required to operate the website.
- Professional or administrative service providers where their involvement is reasonably required.
Information is shared only to the extent reasonably required for the relevant service or applicable business requirement.
How long information is kept
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including applicable business and record-keeping requirements.
When information is no longer required, it is securely deleted, anonymised or otherwise disposed of using an appropriate method.
Website cookies
Our website may use cookies or similar technical functions to support normal website operation, remember necessary settings and maintain a reliable browsing experience.
Where optional cookies are used, they will be handled in accordance with the applicable consent requirements. Necessary website functions may operate without optional consent where permitted.
Cookie information may remain on a device for a defined period depending on the function involved. Necessary session information may end when the browsing session closes, while other permitted cookie settings may remain for up to 12 months.
Your information rights
Depending on the circumstances, individuals may have rights relating to the information we hold about them. These rights can include:
Requests can be made using the contact details provided in this policy. We may need to confirm the identity of the person making a request before providing information or making changes.
Contacting us
If you contact CUSTOM HOME SOCKS by email or telephone, we may keep the information contained in your communication so that we can understand your request, respond appropriately and maintain a consistent customer service record.
Routine customer enquiries are normally retained for up to 12 months after the last communication.
Information connected with an order may instead be retained with the relevant order record for the applicable order-record period.
Keeping information secure
We take reasonable organisational and technical steps to protect information against inappropriate access, alteration, loss or disclosure.
Access to customer information is limited to people and service providers who reasonably require it for the relevant business function.
No online system can provide an absolute guarantee of uninterrupted availability or complete protection, but we regularly review the practical safeguards used for the information we manage.
Information received from service partners
In some circumstances, information connected with an order or delivery may be received from a service provider involved in completing the relevant transaction or delivery.
Where information is obtained from another source, we use it only for a relevant and clearly connected business purpose and provide appropriate privacy information where required.
Information obtained from another source is normally reviewed and handled within the applicable processing and retention periods described in this policy.
Keeping this policy current
We may review this Privacy Policy when our website, ordering process, service arrangements or information practices change.
Any material change to the way information is used will be reflected in the privacy information provided to customers before the relevant new processing begins where this is required.
This policy is intended to remain clear, practical and proportionate to the services provided by CUSTOM HOME SOCKS.
Contact information
For questions about this Privacy Policy or requests concerning information handled by CUSTOM HOME SOLUTIONS LTD, please contact:
Clear information. Simple choices.
CUSTOM HOME SOCKS is committed to handling customer information in a clear and responsible way. We collect and use information for defined purposes connected with our online store, order fulfilment, delivery and customer communication, while keeping retention periods proportionate to those purposes.