Frequently Asked Questions

You can browse the available products, select the required style, size and quantity, add the items to your basket and continue through checkout.

Before an order is submitted, please check the selected products, quantities, delivery details and total amount carefully. Once the order has been successfully submitted, the order information is used to prepare fulfilment.

The collection includes everyday crew, ankle and sport-style socks in a selection of colours and sizes for men and women.

Product pages provide the available options for each item. Availability can vary between sizes, colours and styles, so only options shown as available at the time of ordering can be selected.

Standard delivery is provided at no additional delivery charge for eligible orders.

The applicable delivery arrangement is shown during checkout before the order is submitted. Customers should review the final order summary before confirming the purchase.

Orders are normally prepared for dispatch within 1–2 working days after the order has been successfully processed.

Once dispatched, tracked delivery will normally take approximately 2–5 working days.

Delivery times are estimates rather than guaranteed arrival times. Unavoidable carrier delays, service interruptions or circumstances outside reasonable control may occasionally extend the expected delivery period.

Yes. A standard change-of-mind return can normally be requested within 14 calendar days after the order is received, provided the item is eligible for return.

For a change-of-mind return, socks should be unused, unworn and unwashed, with no signs of use, damage or unsuitable handling.

The first eligible return is covered by us for return shipping. Later change-of-mind returns are considered individually.

An eligible item can normally be exchanged for another available size, colour or style.

The first eligible exchange includes return and replacement shipping at no additional charge. The replacement must be available at the time the exchange is arranged.

If the requested replacement is unavailable, an alternative arrangement may be offered, including a refund where appropriate.

If an item arrives damaged, faulty or different from what was ordered, please contact customer support as soon as reasonably possible.

We may ask for the order details and a clear description of the issue. Photographs may also be requested where they are reasonably necessary to understand visible damage or an incorrect item.

Depending on the circumstances, an appropriate remedy may include a replacement, exchange or refund. Applicable consumer rights remain unaffected.

Once a refund has been approved and the applicable return requirements have been satisfied, the refund is normally arranged within the applicable 14-calendar-day period.

After the refund has been sent, the time required for the funds to appear can depend on the bank or payment service used for the original transaction. An additional 3–5 working days may therefore be required after processing.

If the amount has not appeared after the normal processing period, the order can be checked against the relevant refund record.

If you no longer want an order, please contact us as soon as possible. We will try to stop fulfilment when the order has not yet been dispatched.

Once an order has entered dispatch or has already been delivered, the standard return and cancellation process may apply instead.

Where a statutory cancellation right applies, it will be handled in accordance with the applicable consumer requirements.

Please contact customer support with the order information available to you and a short description of what you need help with.

For delivery questions, it is helpful to include the order reference. For return, exchange or refund questions, please also explain what outcome you are requesting.

We will review the relevant order information and respond with the next practical step.