Cart is empty Terms & Conditions
These terms explain how orders placed through CUSTOM HOME SOCKS work, from choosing your socks and completing payment through to delivery, returns and exchanges. We have kept the wording practical so that you can see what to expect before placing an order.
What these terms cover
CUSTOM HOME SOCKS is an online collection of everyday socks for men and women, including crew, ankle and sport styles in a range of colours and sizes.
These Terms & Conditions apply when you browse the website, place an order, make a payment, receive products, request an exchange or ask for a refund.
By placing an order, you confirm that you have had a reasonable opportunity to read these terms and understand the main arrangements applying to your purchase.
Our product descriptions
We make a reasonable effort to describe each product accurately, including its style, material information, available sizes, colours and pack quantity.
Colours can look slightly different from one screen to another, and small differences in texture or appearance can occur between individual textile products.
Product availability can change. An item being displayed on the website does not guarantee that it will remain available indefinitely.
Prices shown on the website
Product prices are shown against the relevant products before an order is completed.
The price that applies to an order is the price presented during the checkout process when the order is submitted, subject to any clearly stated offer or correction that may apply.
Standard tracked shipping is provided free of charge. If an unusual delivery arrangement is ever required, the arrangement will be explained before any additional charge is accepted.
From basket to confirmed order
Before completing an order, please check the selected products, quantities, sizes, colours and the details entered during checkout. Once an order has been submitted, we begin processing it as soon as reasonably practical.
When an order is accepted
Submitting an order is a request to purchase the selected products. We may need to check product availability, order information and payment status before the order is fully accepted for processing.
If an order cannot reasonably be completed because an item is no longer available or there is a clear issue with the order information, we will take reasonable steps to explain the situation and arrange the appropriate next step.
Payment arrangements
Payment is made during the online checkout process using the payment method presented there.
The order is processed after the required payment information has been successfully submitted and the transaction is confirmed.
We do not ask customers to send payment details by ordinary email. Please use the payment process provided during checkout.
Please check before submitting
It is worth taking a moment to check your order before payment. Please make sure the selected size, colour, quantity, product and delivery information are correct.
- Check the product name and pack quantity.
- Check the selected size and available colour where applicable.
- Check the quantity of each item.
- Check the delivery details entered during checkout.
- Check the total amount shown before completing payment.
If you notice an error after submitting an order, contact us as soon as possible. We will see what can reasonably be changed before dispatch, but an order that has already entered the dispatch process may no longer be changeable.
When orders leave us
We aim to prepare accepted orders for dispatch within 1–3 working days after payment has been confirmed.
Orders are normally sent using tracked shipping. Once an order has been handed to the delivery service, the delivery journey is subject to the carrier’s operating schedule.
Delivery expectations
After dispatch, standard delivery will normally take around 2–5 working days, although the actual transit time can vary.
As a practical guide, most orders should therefore arrive within approximately 3–8 working days from successful payment, subject to the normal operation of the delivery service.
Delivery estimates are not a guarantee of a particular arrival date.
If a parcel takes longer than expected
We understand that waiting for an order is frustrating when it takes longer than expected. If a tracked parcel has not arrived within 8 working days from the normal order-to-delivery period, please contact us so that the order can be checked.
We may need to review the tracking information before arranging the appropriate next step. Where a delivery service has recorded a relevant event, the outcome may depend on the information available from that service.
Shipping at no extra cost
Standard tracked shipping is included without a separate shipping charge for eligible orders.
The delivery time remains subject to the dispatch and carrier periods described in these terms.
A simple return arrangement
Eligible change-of-mind returns can normally be requested within 14 calendar days of receiving the order.
The first eligible return or exchange is provided with return shipping at no extra cost. Later return or exchange requests are considered according to the circumstances.
For full details about eligible products, return conditions, exchanges and refund timing, the Return & Exchange Policy applies alongside these terms.
Keeping returned items in suitable condition
Change-of-mind returns should normally be unused, unworn and unwashed. Items should not have been altered, repaired or damaged after delivery.
If an item arrives damaged, is incorrect or has a genuine product issue, please contact us rather than washing, altering or repairing it first.
Nothing in these terms is intended to remove or reduce any consumer right that applies to a faulty, incorrect or otherwise non-compliant product.
Refund processing
Once a refund has been approved and the relevant return conditions have been met, the refund is normally processed within the applicable 14-calendar-day period.
After the refund has been sent, the receiving bank or payment service may require an additional 3–5 working days before the amount appears in the account.
Looking after your socks
Please follow the care information supplied with the relevant product where available.
Washing, drying or treating textile products in a way that is inconsistent with the supplied care information may affect their condition and can be relevant when assessing a later product concern.
Normal changes that occur through ordinary use are considered separately from a product issue that was present when the item was supplied.
Sizes, colours and stock
We try to keep product information current, but stock can change quickly. A particular size or colour may become unavailable between the time a product is viewed and the time an order is processed.
If a selected product cannot reasonably be supplied, we will explain the situation and arrange the appropriate next step, including a refund where appropriate.
Using the website sensibly
Please use the website for ordinary browsing, product research and placing genuine orders.
Product descriptions, photographs and other website material are provided to help customers understand the products before purchase. Reasonable care is taken to keep the information useful and accurate.
Information can change
Product descriptions, prices, stock information and other website details may be updated from time to time.
An update to website information does not change the agreed price or product details of an order that has already been accepted, except where a correction is required and the appropriate arrangement is agreed with the customer.
Keeping order information
We keep reasonable records of orders, payments, dispatches, returns, exchanges and refunds so that we can manage purchases and provide appropriate customer support.
Order information may be retained for the period reasonably needed for accounting, customer service, legal and ordinary business record-keeping purposes.
We do not keep payment information for longer than is reasonably required for the purposes for which it is processed, subject to applicable record-keeping requirements.
What we ask from customers
- Provide accurate order and delivery information.
- Check the selected products before completing an order.
- Follow reasonable product care instructions.
- Tell us promptly if an order arrives damaged, incorrect or incomplete.
- Keep relevant order information available when asking us to investigate a purchase.
What you can expect from us
A straightforward disclaimer
We take reasonable care when preparing product information, processing orders and arranging dispatch. However, some parts of the delivery process depend on services and circumstances outside our direct control.
We cannot be responsible for a delay that is caused solely by circumstances outside our reasonable control, including unexpected carrier delays, temporary service interruptions, unusual delivery disruption or events that could not reasonably have been avoided.
This does not affect any consumer rights, remedies or protections that cannot lawfully be excluded or limited.
Where applicable law gives a customer a right or remedy that cannot be excluded by contract, that right remains available. These terms are intended to explain our normal purchasing arrangements, not to override mandatory consumer protections.
Keeping the terms up to date
We may update these terms when our products, ordering arrangements, delivery process or legal requirements change.
Any updated version applies to orders placed after the updated terms have been made available on the website. The terms applicable to an order already accepted will not be changed retrospectively in a way that removes rights already applying to that purchase.
When one part does not apply
If a particular part of these terms is found not to apply or cannot be enforced, the remaining provisions continue to operate to the extent permitted by applicable law.
This does not prevent a customer from relying on any mandatory consumer protection that applies to the purchase.
Applicable rules
Purchases are handled in accordance with the laws and consumer requirements applicable to the relevant transaction.
Nothing in these terms is intended to prevent a customer from relying on mandatory consumer protections available under the law that applies to their purchase.
Who you are buying from
We keep things simple
Our aim is straightforward: show the products clearly, take payment for the order selected, prepare it within the stated timeframe, send it using tracked shipping and deal with returns or exchanges in a fair and practical way.
If something does not go as expected, please give us the order details and a clear explanation of what happened. We will review the situation against the order record and the terms that apply to the purchase.
These terms should always be read together with the information shown for the relevant product and the Return & Exchange Policy.
Clear terms. Straightforward orders.
CUSTOM HOME SOCKS provides everyday socks through a simple online ordering process, with free tracked standard shipping, a clear 14-day return window for eligible change-of-mind returns, and a free first return or exchange. These terms explain the practical details so you know what to expect before and after placing an order.